WhatsApp Chatbot Platform
Enterprise-grade conversational engine with node-based flow builder for automated customer interactions.
Problem
Businesses needed a scalable way to automate customer support and sales conversations on WhatsApp without requiring technical expertise to design conversation flows.
Solution & Architecture
Built a node-based conversation engine that allows non-technical users to design complex chatbot flows through a visual editor. The platform handles message routing, session management, media processing, and integrates with external APIs for dynamic responses. Supports multi-tenant architecture with isolated bot instances.
Tech Stack
Role
Lead Engineer & Architect
Outcome & Impact
Deployed across multiple businesses, handling thousands of conversations daily with 99.9% uptime. Reduced customer response time by 80%.